Refund Policy
Last updated: July 2026
Because digital products can be delivered immediately, completed and successfully redeemed orders are generally not refundable. If an eligible product fails during its warranty period, Scalily Store will first provide support or a replacement. A refund may be considered when the issue cannot be resolved after reasonable replacement attempts, subject to the product’s conditions.
Orders not yet fulfilled
If your order has not been delivered yet, you can request a refund by contacting support with your order details.
Delivered or redeemed products
Products already delivered, activated, or redeemed are generally non-refundable, except where required by applicable law or explicitly covered by this policy.
Incorrect customer information
Refunds may not be granted when the issue is caused by an incorrect email address or contact information provided at checkout. Contact support to help correct the delivery.
Duplicate payments
Duplicate payments for the same order are refunded once verified.
Product failure and replacements
If a product stops working during its warranty period, we will attempt to replace it. If replacement is not possible after reasonable attempts, a refund may be considered.
How to request a refund
Submit a request through the Support page with your order or redemption key and a description of the issue.
Fraudulent or abusive requests
Fraudulent, duplicate, or abusive refund requests may be denied.
This page is maintained by Scalily Store to answer common questions about our service. The content is informational and should be reviewed by a qualified legal professional before final publication.